Privacy Policy

Acceptance of terms

Thank you for using zuloro. These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the zuloro website at www.zuloro.in (the “Site”) and any related mobile or software applications (“zuloro Platform”) including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the “Services”).

Please read these Terms carefully. By accessing or using the zuloro Platform, you are agreeing to these Terms and concluding a legally binding contract with zuloro a service platform of company Caruvi Solutions Pvt. Ltd. and/or its affiliates (hereinafter collectively referred to as “zuloro” means Service platform or a online delivery business model of company Caruvi solutions Pvt. ltd.). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the zuloro Platform is at your own risk; including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

Clicking to accept or agree to the Terms, where it is made available to you by zuloro in the user interface for any particular Service; or

Actually using the Services. In this case, you understand and agree that zuloro will treat your use of the Services as acceptance of the Terms from that point onwards

Definitions:

zuloro Online Platform:

zuloro online platform means an App using via customer to Search Hotel or purchase food online and restaurant getting order from customer by using zuloro platform. And zuloro business model is maintained/Powered by Company “Caruvi Solutions Pvt. Ltd.”

Customer:

Customer means you, who is accessing our zuloro platform for ordering online food order or connected to our platform though viewing or using services in any way.

Driver App :

Required for sensitive Location permission.

We request access to your location for the following reasons:

Enhanced User Experience: By using your location, we can provide you with personalized and location-based services to enhance your overall experience. We also use location for real-time driver availability, allowing you to place orders at restaurants and track your orders in real-time through the customer app via background API calls.
Improved Services: Your location data helps us tailor our services to your specific area, ensuring that the information and features we provide are relevant and useful to you.
Navigation and Directions: Enabling background location allows us to offer precise navigation and directions, ensuring you reach your destination accurately and efficiently, even when the app is in the background and the screen is off.

By accepting this request, you agree to grant us access to your location for these purposes. Your privacy and data security are of utmost importance to us.

You represent that you have read, understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or (iv) protect our rights, reputation, and property, or that of our Customers, affiliates, or the general public

Restaurant:

Restaurant mean restaurant listed or registered with in zuloro online service platform.

Account Registration

By creating an account, you agree to receive certain communications in connection with zuloro (Caruvi Solutions Pvt. Ltd.) Platform or Services. For example, you might receive comments from other Customers or other Customers may follow the activity to do on your account. You can opt-out or manage your preferences regarding non-essential communications through account settings.

Zuloro Hotel Partners

At Zuloro Hotel partner App Platform , Hotel vendor can provide a transparent and secure platform for customer to showcase their latest rates and offers without any third-party platform charges.

Customer Reviews

Customer reviews or ratings for Restaurants do not reflect the opinion of zuloro (Caruvi Solutions pvt. Ltd.). zuloro receives multiple reviews or ratings for Restaurants by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on zuloro is the personal opinion of the Customer/reviewer only. zuloro Platform is a neutral platform, which solely provides a means of communication between Customers/reviewers including Customers or restaurant owners/representatives with access to restaurant business page. The advertisements published on the zuloro Platform are independent of the reviews received by such advertisers

We are a neutral platform and we don’t arbitrate disputes, however in case if someone writes a review that the restaurant does not consider to be true, the best option for the restaurant representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the Restaurant believes that any particular Customer’s review violates any of the zuloro policies, the restaurant may write to us at Support.orderthali@gmail.com and bring such violation to our attention. zuloro (Caruvi Solutions Pvt. ltd.) may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services

Advertising

Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by zuloro (Caruvi Solutions Pvt. Ltd.) on the Services are subject to change without specific notice to you. In consideration for zuloro Platform granting you access to and use of the Services, you agree that zuloro Platform may place such advertising on the Services.

zuloro Platform and or mobile apps, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. zuloro Platform will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the zuloro Platform and mobile application.

Once delivery channel partner, restaurant partner, zuloro franchisee, customer, accept our Terms and condition it means they agrees to use their data (Mail, contact mobile No.)zuloro platform (Caruvi Solutions Pvt. Ltd.) for advertisement and send any data like Third party advertisement, or any information via zuloro platform, mail, Whatsup, SMS, or any digital platform.

Online Rate displayed of Restaurant Partners:

Rates/price displayed of all category food thali of restaurant rate may changed any time, zuloro will try up to date all rates latest, In case Restaurants partner change price it will be applicable to all customers.

At Zuloro Hotel partner App Platform , we are committed to providing a transparent and secure platform for hotel vendors to connect directly with consumers, enabling them to showcase their latest rates and offers without any third-party platform charges. This Privacy Policy outlines how we collect, use, and protect the data of both hotel vendors and consumers.

Data We Collect
From Hotel Vendors
Business information, such as hotel name, location, contact details, and rates/offers.
Purpose of Data Collection
For Vendors:

To display updated rates, offers, and availability directly to consumers.
To facilitate direct communication between vendors and consumers for inquiries and bookings.

Data Sharing Policy
With Hotel Vendors:

Consumer inquiries or booking details are shared directly with the selected hotel vendor.
Zuloro does not share consumer data with other vendors or third parties.

No Third-Party Platform Charges
Zuloro ensures a direct connection between vendors and consumers without involving third-party intermediaries or imposing platform fees. Vendors maintain complete control over their pricing and promotional offers.
Data Protection Measures
We take robust measures to safeguard the data of both vendors and consumers:

Encryption: Sensitive information is encrypted to prevent unauthorized access.
Secure Servers: Data is stored on protected servers with controlled access.
Regular Monitoring: Systems are monitored for any vulnerabilities or unauthorized activity.
Access Control: Only authorized personnel have access to sensitive data.

Responsibilities of Hotel Vendors
Vendors must ensure that the rates and offers provided on the platform are accurate and up-to-date.
Vendors are prohibited from misusing consumer data, including sharing, selling, or using it for unauthorized purposes.
Data Retention Policy
Vendor Data: Retained as long as the vendor is active on the platform or until deletion is requested.

Privacy Policy for Zuloro Service Partner

“Zuloro Service Partner” refers to the range of local service listings, including hospitals, vehicle services, entertainment zones, medical shops, etc. We are committed to protecting the privacy and security of our customers and vendors using the Zuloro Services platform. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

How We Use Your Information

To provide, maintain, and improve Zuloro Services.
To communicate with users about services, promotions, and updates.

Data Security We implement industry-standard security measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security